Account Management Specialist
4 days ago
About this Role
The Account Management Specialist will be responsible for managing existing customers in the region assigned. This role involves customer contact over telephone or email, with occasional office visits. The Specialist will report to the National Account Manager and collaborate with internal and external stakeholders.
Key Responsibilities:
- Manage and retain existing customers
- Annual contract renewal with price increase
- Collection / DSO management
- Upsell and business development
- Support the service team with customer feedback
Key Performance Indicators:
- Customer retention of 95%+
- On-time annual contract renewal of 100%
- Price increase from existing customers as per target set
- Effective DSO management
Requirements:
- Overall sales experience of 4+ years
- Excellent customer relationship management skills
- Good communication and interpersonal skills
- Working knowledge of MS Office
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