Desktop Infrastructure Specialist

1 week ago

Hyderabad Secunderabad Telangana Chennai Bengaluru Bangalore, India beBeeTechnical Full time US$ 60,000 - US$ 80,000
Desktop Support Engineer Job Description

As a Desktop Support Engineer, you will be responsible for providing top-notch technical support to users across various locations. You will troubleshoot and resolve hardware, software, and networking issues in a timely manner, ensuring minimal downtime and maximum productivity.

  • Provide first- and second-level support for desktop and laptop systems, mobile devices, and peripheral equipment.
  • Troubleshoot hardware, software, and networking issues using advanced problem-solving skills.
  • Set up and configure new user systems, including imaging, software installation, user profiles, and access permissions.
  • Maintain inventory of hardware and software assets to ensure asset tracking accuracy.
  • Support IT infrastructure, including LAN, VPN, printers, and shared drives.
  • Assist in the management of email, Active Directory, and user account creation/deactivation.
  • Maintain documentation of IT procedures, known issues, and support processes.
  • Coordinate with third-party vendors for hardware repair or replacement.
Required Skills and Qualifications

To succeed as a Desktop Support Engineer, you will need:

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • 1–3 years of experience in a Desktop Support, IT Support, or Technical Support role.
  • Proficiency in Windows OS (Windows 10/11) and Microsoft Office Suite.
  • Familiarity with macOS, basic networking (TCP/IP, DNS, DHCP), and remote desktop tools.
  • Experience with Active Directory, Microsoft Exchange/Outlook, and system imaging tools.
  • Strong troubleshooting and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Customer-service oriented with a proactive and positive attitude.
Preferred Qualifications

The following qualifications are desirable but not essential:

  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate, or similar.
  • Experience with ticketing systems (e.g., ServiceNow, Jira, Freshservice).
  • Basic scripting knowledge (PowerShell, Batch) for automation tasks.
  • Exposure to endpoint management tools (e.g., SCCM, Intune, JAMF).

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