Operations Manager Lead

1 day ago

Noida, Uttar Pradesh, India beBeeLeadership Full time ₹ 18,00,000 - ₹ 25,00,000
Job Opportunity

We are seeking a skilled Operations Manager Lead to oversee the management of our operations.

About the Role
  • This position involves leading and managing the operations of large-scale back-office and front-office processes
  • Oversight of floor operations, people management, process optimization, and governance will be key aspects of this role
Responsibilities
  • You will independently manage daily shift operations, allocate tasks, and ensure proper closure of systems and tools
  • Team leaders will report to you, and you will monitor their performance and guide them to enhance team efficiency
  • Your expertise in staffing, forecasting, and scheduling is essential as is your ability to meet and exceed key performance indicators
  • You will conduct regular team meetings, address discrepancies, and ensure compliance with organizational policies and data security standards
Requirements
  • A graduate degree is required
  • Excellent communication skills are essential for success in this role
  • You must have at least 8 years of work experience in a contact centre or back-end operations environment with a focus on service delivery
  • A minimum of 4 years of people management experience is also required
  • You should have experience managing a team of 20 to 30 individuals
  • Strong knowledge of managing both back-end and front-end operations teams is crucial
What We Offer

As an employee of our organization, you can expect to be part of a dynamic team that values collaboration, innovation, and continuous learning

About Us

We are a global organization committed to shaping brighter futures through education, arts, culture, language, and creativity

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