Chief Learning Strategist

2 days ago

Gurgaon, Haryana, India beBeelearning Full time ₹ 12,00,000 - ₹ 36,00,000
Job Title:

Learning Experience Manager

Role Overview:

This is a critical role requiring strategic thinking, people leadership, and hands-on execution, all while driving alignment between training outcomes and operational goals across global teams.

Main Responsibilities:
  • Lead the design, development, and delivery of learning programs tailored to campaign-specific requirements, particularly in AML and compliance training.
  • Ensure all training initiatives are aligned with business objectives and client expectations.
Program Ownership & Deployment:
  • Manage and implement site-wide training initiatives for Team Leaders and Teammates across functions.
  • Create and maintain learning materials, technical curriculum, and certification programs that are engaging and relevant.
Campaign-Specific Leadership:
  • Serve as the in-house learning expert for campaign-based and AML content.
  • Identify unique training requirements and customize learning journeys based on department or client needs.
People & Performance Management:
  • Mentor, guide, and oversee a team of trainers, ensuring consistency, quality, and development within the L&D team.
  • Design and implement training calendars, quarterly goals, and evaluation metrics.
Process & Standards Management:
  • Develop testing tools, assessment methods, and feedback mechanisms to monitor training effectiveness.
  • Partner with Ops Directors and global counterparts to ensure cross-functional collaboration.
Required Skills & Qualifications:
  • Education: Bachelor's Degree in any field (mandatory).
  • Experience: Minimum 5+ years in a managerial or supervisory role within L&D, preferably in a BPO or compliance-heavy environment (AML/Finance/KYC/Customer Experience).
  • Strong knowledge of training development methodologies and adult learning principles.
  • Outstanding presentation, communication, and interpersonal skills.
  • Highly independent and self-driven, with the ability to manage projects to completion.
  • Familiarity with Google Workspace and Microsoft Office applications is essential.
  • Creative, detail-oriented, and able to tailor learning materials for various audiences and technical levels.

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