Customer Support Specialist

21 hours ago

Rajahmundry, Andhra Pradesh, India beBeeSupport Full time ₹ 3,24,000 - ₹ 4,20,000
Job Overview

We are seeking a highly skilled Customer Support Specialist to join our international team. This is an exciting opportunity for individuals who thrive in fast-paced environments and have a passion for delivering exceptional customer service.

Main Responsibilities:

  1. Customer Communication: Effectively handle international customer calls with professionalism, ensuring prompt and accurate solutions to customer inquiries.
  2. Needs Analysis: Demonstrate a comprehensive understanding of customer needs and provide tailored solutions that meet their expectations.
  3. Troubleshooting: Quickly identify and resolve technical issues or escalate complex problems when necessary, adhering to quality standards.
  4. Call Quality Metrics: Maintain high-quality call handling protocols, ensuring seamless interactions and exceeding performance targets.
  5. Interaction Records: Accurately maintain detailed records of customer interactions, facilitating efficient issue resolution and continuous improvement.
  6. Performance Benchmarks: Meet and exceed performance benchmarks for customer satisfaction, call handling time, and resolution rates.

Required Skills and Qualifications:

  • Language Proficiency: Excellent English communication skills (no grammatical errors or minor language imperfections)
  • Education: Equivalent to a Bachelor's degree in any field
  • Experience: Minimum 2 years of experience in customer-facing roles

About the Role:

This is an excellent opportunity to grow your career as a Customer Support Specialist, working with a diverse range of customers and collaborating with a dynamic international team.

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