Loan Servicing Coordinator
5 days ago
Job Summary:
The Customer Care Center Coordinator will be responsible for handling loan-related customer inquiries over the loan servicing toll-free telephone number for preforeclosure to delinquent accounts. The ideal candidate will have strong customer service skills, be fluent in English, and have overall knowledge and experience in mortgage loan servicing.
Key Responsibilities:
- Handle loan-related customer inquiries over the loan servicing toll-free telephone number
- Follow up with customers when commitments for payment are not met
- Log all borrower contacts into the loan servicing system
- Offer long-term resolutions to customers to resolve delinquency
- Use an autodialing system to maximize effectiveness and increase contact ratios
- Make the prescribed number of contacts during the daily work schedule
- Familiarize oneself with the customer relations functions and services offered
Requirements:
- Strong customer service skills
- Fluency in English
- Overall knowledge and experience in mortgage loan servicing (desirable but not required)
- Graduate degree (preferred)
- Undergraduate degree with at least 6 months of call center experience
Work Schedule and Travel Requirements:
- Ability to work in US time zones
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