Senior Loan Servicing Professional

2 weeks ago


Bengaluru, Karnataka, India WELLS FARGO BANK Full time
body{font-family:Arial,sans-serif;}Job Title: Senior Loan Servicing Professional

About this role:

Wells Fargo is seeking a skilled professional to fill the role of Senior Loan Servicing Professional. As a key member of our team, you will be responsible for supporting the performance of less experienced Loan Servicing staff and driving the overall effectiveness of the team.

Key Responsibilities:
  1. Provide lending support services in operations, documentation, and customer service to Credit teams.
  2. Offer feedback and present ideas for improving or implementing processes and tools within Loan Servicing functional area.
  3. Perform administrative, transactional, operational, or customer support tasks.
  4. Resolve complex client problems and inquiries.
  5. Analyze issues, business requirements, standards, procedures, and call trends to identify opportunities for improvement and help develop innovative plans within Loan Servicing functional area to improve business operations.
  6. Provide subject matter expertise and interpretation of procedures to less experienced staff.
  7. Use independent judgment to review and file claims while ensuring compliance with all federal, state, client and company policies, procedures, and regulations.
  8. Interact with immediate Loan Servicing team, functional area, and internal peers outside work group on loan related servicing activities, as well as internal or external customers.
  9. Participate in regional or team meetings, and provide guidance and training to less experienced individuals.

Qualifications:

  • 4+ years of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Job Expectations:

  • Strong verbal & written communication skills
  • Highly motivated with strong organizational and analytical skills and attention to detail.
  • Ability to build and create a successful team environment.
  • Ability to multi-task and prioritize work.
  • Flexibility to work in night shifts.


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