System Reliability Engineer Automation Specialist
4 weeks ago
About this role
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. Our services have applicability across a variety of industries including banking and financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
The Role
- Plan, manage, and oversee all aspects of a Production Environment
- Define strategies for Application Performance Monitoring and Optimization in Production environment
- Respond to Incidents and improve the platform based on feedback and measure the reduction of incidents over time
- Support the deployment of code into multiple lower environments. Supporting current processes with an emphasis on automating everything as soon as possible
- Design, develop, and standardize Monitoring and Alerting mechanisms for the supported applications
- Take a holistic approach to problem-solving by connecting the dots during a production event through the various technology stack that makes up the platform to optimize mean time to recover
- Engage in and improve the whole lifecycle of services from inception and design through deployment, operation, and refinement
- Analyze ITSM activities of the platform and provide feedback loop to development teams on operational gaps or resiliency concerns
- Support services before they go live through activities such as system design consulting, capacity planning, and launch reviews
- Support the application CI/CD pipeline for promoting software into higher environments through validation and operational gating and lead in DevOps automation and best practices
- Maintain services once they are live by measuring and monitoring availability, latency, and overall system health
- Scale systems sustainably through mechanisms like automation and evolving systems by pushing for changes that improve reliability and velocity
- Work with a global team spread across tech hubs in multiple geographies and time zones
- Ability to share knowledge and explain processes and procedures to others
- Able to perform on-call duties on a rotational basis
- Occasional off-hours work required
Requirements
Must Have
- Linux
- Shell Scripting
- ITIL/ITSM
- SQL
- Good to have: Application Troubleshooting, Any Monitoring tool (Preferred Splunk/Dynatrace), Jenkins CI/CD, Groovy Scripting/Yaml, Git basic/bitbucket, Ansible/Chef Basic
Good To Have
- Even Framework architecture
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