Enterprise Monitoring Specialist

2 weeks ago


Delhi NCR, India GAPS Full time
Job Title: Enterprise Monitoring Engineer

We are seeking a highly skilled Enterprise Monitoring Engineer to join our team at GAPS. As a key member of our IT department, you will be responsible for designing, implementing, and maintaining our enterprise monitoring capabilities.

Key Responsibilities:
  • Provide technical support and troubleshooting for internal teams.
  • Collaborate with Level 1 support and provide escalation support to resolve complex issues.
  • Develop and maintain monitoring documentation and incident response guides.
  • Work with development and network engineering teams to resolve issues.
  • Identify and recommend improvements for system stability and reliability.
  • Assist in the development and implementation of monitoring tools and automated solutions.
  • Maintain competency in current technology stack: Splunk Cloud, SCOM/SCORCH, Dynatrace AppMon, and Catchpoint.
  • Perform scripting tasks using PowerShell and Python for automation.
  • Conduct Windows and Linux systems administration.
  • Handle authentication, authorization, and SSO, as well as AWS & Azure DevOps and REST APIs.
  • Maintain emergency availability (24/7) for ad-hoc issues.
Requirements:
  • Advanced knowledge of Splunk, including data input configurations and monitoring tools.
  • Familiarity with monitoring tools such as: Application Monitoring (Dynatrace AppMon), Synthetic Monitoring (Catchpoint), and Infrastructure monitoring (SCOM).
  • Strong understanding of network protocols, systems architecture, and infrastructure components.
  • Proficiency in troubleshooting complex technical issues.
  • Proficiency in scripting languages (e.g., PowerShell, Python) for automation.
  • Experience with cloud technologies and SaaS platforms is a plus.
  • Excellent written and spoken English, with the ability to communicate technical information effectively.
Upcoming Team Initiatives:
  • Implementing Splunk Edge Processor for all inputs.
  • Migrating on-premises Dynatrace AppMon servers to AWS.
  • Managing Ivanti Ticket status lifecycle from Splunk


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