
Customer Service Ambassador
2 days ago
We are seeking a dedicated and enthusiastic support associate to provide exceptional customer service to our students.
The successful candidate will be responsible for responding promptly and effectively to student inquiries through various channels, including email and phone.
Key Responsibilities:
- Respond promptly and effectively to student inquiries.
- Provide accurate information about courses, policies, and procedures.
- Proactively reach out to students to understand and address their concerns.
- Monitor and evaluate student feedback and ratings to identify areas for improvement in the support process.
- Address and resolve student complaints and concerns.
- Stay up-to-date with company course offerings, updates, and promotions.
Required Skills and Qualifications
• Excellent English communication (both written and spoken)
• Proficiency in Google Sheets and Docs and customer support software
• Outstanding written and verbal communication skills
• Good understanding of management practices and techniques
Benefits
Opportunity to work with a dynamic team and contribute to the growth and success of the company
Others
Candidates should have a minimum of 1 year of experience and a Bachelor's degree in business administration or relevant field (undergraduates can also apply)
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