Technical Support Expert

2 days ago

Pune, Maharashtra, India beBeeSoftware Full time ₹ 1,04,000 - ₹ 1,30,878
Job Description:

We are seeking a skilled Software Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance and troubleshooting to customers, resolving issues related to software installation and runtime, licensing, to ensure minimal downtime.

You will play a pivotal role in helping customers successfully implement and use our GT-SUITE software. You will manage IT-facing components of the software, provide technical support to customers, and ensure they have a smooth, productive, and secure experience.

Your responsibilities will include overseeing & providing technical support for our software installer across various platforms, managing our licensing solution, and addressing antivirus. These critical functions will ensure that our customers can maximize the value of GT-SUITE while maintaining a secure and efficient working environment with minimal downtime.

Key Responsibilities:
  • Provide technical assistance and troubleshooting to customers, resolve issues related to software installation and runtime, licensing, to ensure minimal downtime.
  • Define and own the long-term vision for the IT-facing components of GT-SUITE, proposing and prioritizing key feature improvements.
  • Cross-Functional Collaboration: Collaborate closely with development, QA, and product teams to align IT-facing product features with overall business goals and customer needs.
  • Project Management: Oversee concurrent development projects and participate in sprint planning, standups, and retrospectives to deliver timely feature updates.

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