Advanced Technical Support Specialist

2 weeks ago


Pune, Maharashtra, India beBeeExpertise Full time ₹ 80,00,000 - ₹ 1,00,00,000
Job Title: Technical Support Expert

As a Technical Support Expert, you will play a key role in providing top-tier technical expertise and analysis to support our customers.

  • Serve as a Subject Matter Expert (SME) for AvaTax, ECM, and related Connector products.
  • Mentor and advise across the support ecosystem, handling escalations, documenting customer interactions, troubleshooting issues, escalating to engineering, and ensuring resolution.
  • Up hold our Cult of the Customer philosophy, with a focus on enhancing overall customer satisfaction.

What You Will Need to be Successful:

To be successful in this role, you will need to possess the following skills and qualifications:

  • Be a Subject Matter Expert on Avalara product integrations.
  • Mentor and advise support teams and associated PODs.
  • Simplify and enhance customer interactions for support requests.


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