
Advanced Technical Support Specialist
2 days ago
Job Opportunity:
We are seeking a highly skilled technical professional to provide advanced level support for Cisco UCCE/UCCX/PCCE solutions and 3rd party call recording platforms.
The ideal candidate will have extensive experience in supporting Cisco ICM/CCMP/CVP/CUIC & troubleshooting, as well as knowledge of VOIP protocols like SIP, H.323, and MGCP.
They should also be familiar with ITIL process and Telecom infrastructure protocols like ISDN and analog signalling.
Strong analytical and problem-solving skills are essential in this role. You will work closely with Third Party Providers and OEMs to resolve telecommunication problems and provide excellent communication and conversation skills (verbal and written).
In addition to your technical expertise, you will have strong verbal and written communication skills and the ability to work effectively in a fast-paced environment.
The successful candidate will possess a unique blend of technical expertise, business acumen, and interpersonal skills.
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