Business Growth Manager

7 days ago

Tiruchi, Tamil Nadu, India beBeeLeadership Full time ₹ 2,00,00,000 - ₹ 2,50,00,000
Lead a High-Performing Team

Purpose:

The successful candidate will be responsible for overseeing a team of Group Operations professionals to deliver exceptional customer service and drive business growth.

Context:

This role is part of the Operations Department, focusing on Group New Business & Policy Servicing. The ideal candidate will work collaboratively with Sales and Actuarial teams to streamline individual Group processes, ensuring timely issuance of policies and effective resolution of customer and intermediary queries.

Main Priorities:

  • Coordinate closely with cross-functional teams to ensure seamless process closure
  • Drive policy issuance and query resolution to meet customer expectations
  • Maintain a high standard of professionalism and courtesy in all interactions
  • Ensure consistent adherence to established procedures, identifying areas for improvement and contributing to their introduction
  • Implement quality and quantity controls to enhance proactive management and anticipate potential issues
  • Supervise and train a talented team to meet growing business needs
  • Collaborate with finance to reconcile policy account balances
  • Lead the transformation and digitization of Group business

Qualifications & Experience:

Strong educational background, preferably an MBA/ACII or equivalent, along with a minimum of 8-10 years' experience in customer services or operations. An Associate of Insurance Institute qualification would be advantageous.

Skills/Knowledge:

  • Proven experience in financial services operations
  • Mandatory experience within the Group Operation department of an Insurance company
  • Ability to leverage data processing to optimize operational efficiency
  • Proficiency in using databases and office management software, including word processors and spreadsheets
  • Exceptional leadership, team building, and influencing skills

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