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Digital Brand Strategist
1 month ago
About the Company: Shriram Finance Limited is a leading financial services company that values its online reputation. As an Online Reputation Manager, you will play a crucial role in maintaining and enhancing our brand image.
**Job Summary:**
We are seeking an experienced Digital Brand Strategist to join our team. The ideal candidate will have 4+ years of experience in managing online presence, social media listening, and customer engagement.
**Key Responsibilities:**
- Monitor and analyze our social media presence across various platforms to stay informed about our online reputation.
- Identify and categorize customer inquiries or complaints based on their severity and urgency to ensure timely responses.
- Provide empathetic and timely responses to customer inquiries and complaints through email and social media channels.
- Collaborate with internal teams to resolve issues efficiently and maintain consistent messaging.
**Requirements:**
- 4+ years of experience in digital marketing, social media management, or a related field.
- Excellent communication and interpersonal skills.
- Ability to analyze data and make strategic recommendations.
**Salary:** ₹15 lakhs per annum (estimated). This salary is based on industry standards and the job requirements.
**Benefits:**
- A competitive salary package.
- Opportunities for career growth and professional development.
**Location:** Tech Tales (India).
