Digital Brand Strategist

21 hours ago


Chennai, Tamil Nadu, India Tech Tales Full time

About the Company: Shriram Finance Limited is a leading financial services company that values its online reputation. As an Online Reputation Manager, you will play a crucial role in maintaining and enhancing our brand image.

**Job Summary:**

We are seeking an experienced Digital Brand Strategist to join our team. The ideal candidate will have 4+ years of experience in managing online presence, social media listening, and customer engagement.

**Key Responsibilities:**

  • Monitor and analyze our social media presence across various platforms to stay informed about our online reputation.
  • Identify and categorize customer inquiries or complaints based on their severity and urgency to ensure timely responses.
  • Provide empathetic and timely responses to customer inquiries and complaints through email and social media channels.
  • Collaborate with internal teams to resolve issues efficiently and maintain consistent messaging.

**Requirements:**

  • 4+ years of experience in digital marketing, social media management, or a related field.
  • Excellent communication and interpersonal skills.
  • Ability to analyze data and make strategic recommendations.

**Salary:** ₹15 lakhs per annum (estimated). This salary is based on industry standards and the job requirements.

**Benefits:**

  • A competitive salary package.
  • Opportunities for career growth and professional development.

**Location:** Tech Tales (India).



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