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Customer Service Representative

2 weeks ago

Chennai, Tamil Nadu, India Techfully Full time
Job Summary:

We are looking for a highly motivated Customer Service Representative to join our pre-sales support team at Techfully. The ideal candidate will have excellent communication skills, customer handling experience, and a passion for delivering exceptional service.

Responsibilities:
  1. Customer Support: Provide timely and effective support to customers through various channels.
  2. Issue Resolution: Analyze and resolve customer complaints efficiently.
  3. Communication: Develop strong relationships with customers, colleagues, and stakeholders.
  4. Quality Focus: Maintain high standards of quality in all interactions.
  5. Documentation: Accurately document customer interactions and feedback.

Requirements:
  • Customer Service Experience: Proven track record in handling customer inquiries.
  • Communication Skills: Excellent verbal and written communication skills.
  • Problem-Solving: Strong analytical and problem-solving skills.
  • Teamwork: Ability to collaborate with cross-functional teams.