
Senior Business Operations Partner
1 week ago
We are a SaaS startup building an AI-native Marketing, Support & Sales suite for e-commerce brands.
Our team has worked with 3000+ e-commerce brands globally across 50+ countries and we have raised $5.5M+ along the journey with marquee investors backing us.
The OpportunityThis is a high-impact role that involves working closely with our CEO on cross-functional initiatives.
You will be responsible for solving problems with first-principle thinking, managing key partnerships, supporting organizational level initiatives.
Your Responsibilities- Solve high-impact, cross-functional problems that don't have clear owners — bringing clarity, driving execution, and delivering outcomes.
- Collaborate with Sales on initiatives to maximize revenue — from identifying and fixing funnel leakages to shaping pricing/packaging strategies and enabling the team with better processes and tools.
- Work closely with Customer Success to drive outcomes on critical KPIs like trial conversions, onboarding health, retention, and churn — through both strategic inputs and process design.
- Own and drive key partnerships (e.g. payment providers, enablement tools), ensuring seamless coordination across teams and timely execution.
- Lead company-wide initiatives in collaboration with HR — from improving onboarding processes to driving organizational health projects.
- Support strategic hiring efforts — from workforce planning to closing key roles, especially in Sales, CS, and Ops.
- Drive revenue and capacity planning, working with the CEO and team leads to ensure resources and targets are aligned.
- 2+ years of early stage startup experience on the business side.
- Love all things business and sales and don't shy away from getting your hands dirty to get the job done.
- Can context-switch between domains (support → sales → HR) without losing depth.
- Comfortable with early stage startup imperfections and able to operate in disorder.
- Extremely high agency and adaptability to make things happen.
We pay on top of market standards with generous ESOPs for everyone in the team.
We sponsor courses, conference tickets, books on a case to case basis to ensure we're constantly growing.
We have a culture of trust, transparency and open communication.
How to ApplyIf this sounds interesting drop a personal note with why you'd want to work with us and what makes you a good fit.
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