Product Specialist

2 weeks ago


Lucknow, Uttar Pradesh, India Royal Enfield Full time
Job Title: Product Specialist

Join Royal Enfield as a Product Specialist and take on the challenge of handling technical complaints and providing exceptional customer support.

Key Responsibilities:
  • Respond to customer complaints within 2 hours of receipt and provide timely resolutions.
  • Collaborate with the dealer team to provide necessary support and closure.
  • Provide quick resolutions of critical issues through hotline calls, VDOs, or training with the technical assistance team.
  • Conduct weekly meetings with the regional team to discuss complaint reduction strategies.
  • Analyze customer complaints and identify root causes to inform corrective actions.
  • Monitor complaint trends and make proactive decisions to implement service campaigns or updates.
  • Closure of complaints with customer satisfaction notes ensured.
Requirements:
  • Bachelor's degree in Mechanical or Automobile Engineering.
  • 3-4 years of experience in aftersales functions in the automotive industry, preferably as an area service manager.
  • Hands-on field experience and good technical skills.
  • Excellent customer handling skills and proficiency in Excel.

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