Senior Desktop Support Specialist

1 day ago

Bharatpur, Rajasthan, India beBeeEngineer Full time ₹ 15,00,000 - ₹ 18,00,000

Our company description is as follows:

We are a Singapore-based organization focused on dividing digitalization into manageable initiatives.

The goal of our business is to reduce IT operations costs by emphasizing automation and the utilization of robots.

We aim to power application development, infrastructure maintenance, and support through innovation.

Job Summary

We are seeking an experienced Windows L2 Engineer to provide advanced technical support for Windows desktop environments.

The ideal candidate will have in-depth knowledge of Windows troubleshooting, Active Directory management, Group Policy administration, and experience with SCCM, Intune, and Windows 11.

Additionally, familiarity with ITIL processes and remote desktop tools is essential.

Key Responsibilities

  • Provide timely and efficient resolution of Windows desktop issues with minimal disruption.
  • Administer and troubleshoot Active Directory, Group Policies, and network configurations.
  • Deploy and manage systems using SCCM and Intune.
  • Support Windows 11 rollout and ongoing maintenance.
  • Utilize remote desktop tools for effective user support.
  • Follow ITIL best practices for incident, problem, and change management.
  • Communicate effectively with end-users and escalate complex issues when necessary.

Required Skills

  • Strong knowledge of Windows desktop support and troubleshooting.
  • Hands-on experience with Active Directory, Group Policy, SCCM, and Intune.
  • Understanding of networking fundamentals and configurations.
  • Familiarity with remote support tools and ITIL framework.
  • Excellent problem-solving and communication abilities.

Why You'll Thrive Here

As a Windows L2 Engineer at our organization, you will be part of a dynamic team dedicated to delivering innovative solutions and exceptional customer experiences.

You will have the opportunity to work on challenging projects, collaborate with cross-functional teams, and develop your skills in a fast-paced environment.

How to Apply

If you are a motivated and results-driven professional looking to take your career to the next level, please submit your application. We look forward to hearing from you

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