Senior Technical Operations Manager

2 days ago

Shimoga, Karnataka, India beBeeTechnical Full time ₹ 10,00,000 - ₹ 25,00,000
Atlassian Administrator Role

The Atlassian Administrator plays a crucial part in our organization, ensuring that our technology solutions align with operational areas and deliver practical delivery of solutions architecture to FIL.

This role is responsible for working closely with Senior Technical Management, Product Owners, and Project Managers to develop, design, and implement requirements. Additionally, the individual will deliver service improvements without unnecessary investment in new products by working smarter and providing better tools and better use of existing products.

The ideal candidate will improve alignment of Technology solutions with Operational areas and act as Subject Matter Expert for Atlassian Jira and Confluence and related Add-ons. They will provide ownership and regular updates of issues, including supporting users with best practice advice until request has been resolved.

  • Evaluate, diagnose, research, analyze, and provide solutions to simple and medium-complexity problems encountered.
  • Proactively plan to assess new upcoming features on cloud and communicate to users wherever applicable.
  • Adhere to Security Policy surrounding platform standards and provide engineering solutions to that policy as directed by the roadmap.
Key Responsibilities:

 

  • Manage user access permissions per security guidelines.
  • Ensure effective communication across the department and geographically dispersed teams.

 

Requirements:

 

  • Extensive expertise in analyzing, troubleshooting, implementing, and supporting Jira and Confluence Cloud.
  • Demonstrated ability in managing Jira Cloud and Confluence Cloud within a professional environment.
  • Acquaintance with Agile methodologies and cloud-based project management tools.
  • Comprehensive understanding of security policies, user management, best practices, design, usage, implementation, and troubleshooting.
  • Exceptional analytical and troubleshooting skills in a cloud-based setting.
  • Proficiency in Shell, Python, and Groovy scripting for automating tasks.
  • Strong knowledge in creating reports on Jira Dashboards and EazyBI.
  • Outstanding implementation skills in managing Jira custom fields, workflow management, and developing common templates.
  • Considerable experience in integrating Jira and Confluence with third-party tools.

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