Senior Technical Operations Manager

1 day ago

Shimoga, Karnataka, India beBeeSupport Full time US$ 1,20,000 - US$ 1,40,000

Technical Support Lead

The role of the Technical Support Lead is to oversee and manage all aspects of technical support within an organization. This involves ensuring that technical issues are resolved efficiently and effectively, with minimal disruption to clients or internal teams.

Key Responsibilities:

  • Technical Support: Provide expert technical guidance and support to internal teams and clients, resolving complex technical issues in a timely manner.
  • Team Management: Lead and manage a team of technical support staff, providing coaching, training, and performance feedback to ensure optimal performance.
  • Process Improvement: Identify areas for process improvement and implement changes to increase efficiency and reduce downtime.
  • Communication: Maintain regular communication with clients, stakeholders, and internal teams to ensure that technical support services are aligned with business objectives.
  • Documentation: Maintain accurate records of technical support activities, including issue resolution and customer interactions.

Requirements and Skills:

To be successful in this role, you will need:

  • Strong technical knowledge and expertise in software applications and IT systems.
  • Excellent communication and interpersonal skills, with the ability to articulate technical concepts to non-technical individuals.
  • Leadership and management skills, with experience in leading and managing technical teams.
  • Ability to analyze complex technical issues and develop effective solutions.
  • Experience working in a fast-paced environment, with multiple priorities and deadlines.
  • Proficiency in using technical tools and software, such as ticketing systems and CRM platforms.

Qualifications and Experience:

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