
Data Operations Specialist
3 days ago
We strive to become the leading source for dataset generation and annotations.
- Collaborate with cross-functional teams to enhance customer experience quality across features, devices, and locales.
- Handle annotations for training, measuring, and improving Artificial Intelligence (AI) and Large Language Models (LLMs).
- Understand core business values and initiatives.
- Manage operational escalations.
- Drive data-oriented analysis and adoption of technology solutions.
- Communicate stakeholder updates on operational milestones and process changes.
- Identify process gaps and work with stakeholders to resolve them.
- Be a Subject Matter Expert (SME) for the process and refer peers and junior team members.
- Drive business/operational metrics through quantitative decision-making.
- Meet deadlines in a fast-paced environment driven by complex software systems and processes.
- Bachelor's Degree and 3+ years of relevant work experience.
- Excellent English language skills (C1 level or above).
- Ability to analyze and interpret complex Standard Operating Procedures (SOPs).
- Excellent problem-solving skills with a proactive approach to identifying and implementing process improvements.
- Strong communication and interpersonal skills to guide and mentor associates.
We are an inclusive culture that empowers employees to deliver results.
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