Strategic Digital Solutions Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeProduct Full time ₹ 8,00,000 - ₹ 12,00,000

Job Title: Senior Technical Product Consultant

Job Description

As a technical product consultant, you will be the go-to expert for complex and technical support issues related to digital marketing. Your role will involve delivering accurate and timely support via telephone and email, as well as managing incidents within predefined service levels.

You will work closely with customers to understand their needs and provide solutions that meet their requirements. This includes validating and reporting customer-submitted product bug reports, educating customers on the use of Adobe Digital Marketing products, and assisting in testing new and enhanced product features.

Additionally, you will manage projects effectively and deliver results within stated timelines. You will take full ownership of assigned support cases and contribute to the success of global teams.

Other key responsibilities include identifying trends and potential product or customer issues and communicating findings promptly, supporting the development of sustainable and scalable software solutions for Adobe's largest customers, and helping maintain accurate and up-to-date product documentation.

Technical Competencies
  • In-depth knowledge of HTML, JavaScript, Perl, Web 2.0, and web services is required.
  • Familiarity with digital marketing concepts, mobile platforms, DTM, and tag management is necessary.
  • Experience working with SQL and database management systems is essential.
  • Understanding of data insertion and reporting APIs, including SOAP, REST, and PHP, is desired.
  • Awareness of mobile and video programming solutions is beneficial.
  • Practical experience with tag management tools is required.
  • Desirable experience using Adobe Experience Cloud products such as Adobe Experience Platform, Analytics, Target, Audience Manager, or other web analytics/optimization tools is preferred.
  • Proven ability to diagnose and resolve complex analytics implementation issues is necessary.
  • Hands-on knowledge of JavaScript frameworks like jQuery, AngularJS, or similar is required.
  • Working knowledge of APIs (Application Programming Interface) is essential.
  • Ability to research, analyze, and interpret business problems using statistical methods and large datasets is beneficial.
  • Experience leading multi-platform Adobe solutions as a product owner, technical consultant, or service lead is desired.

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