Salesforce Leadership Specialist

6 hours ago

Agra, Uttar Pradesh, India beBeeConsultant Full time ₹ 1,20,00,000 - ₹ 1,50,00,000

Lead Salesforce Consultant

We are seeking a highly skilled professional to lead the design and implementation of advanced contact center solutions leveraging Salesforce, Amazon Connect, Lambdas, and Open CTI capabilities.

  • Design and implement Service Cloud Voice and Amazon Connect CTI Adapter solutions.
  • Configure CTI features such as screen pop, IVR, call routing, call recording, and reporting integrations.
  • Build and integrate with AWS Lambda functions for Amazon Connect.
  • Extend and customize functionality using Open CTI interface.
  • Collaborate with stakeholders to capture requirements and deliver scalable solutions.
  • Ensure seamless integration of voice, digital, and CRM workflows for optimized agent productivity.
  • Provide best practice guidance, governance, and performance optimization.
  • Mentor junior consultants and work cross-functionally with Salesforce and AWS teams.
  • Lead at least one full lifecycle Service Cloud Voice and Amazon Connect implementation.

Required Skills & Experience:

  • 6+ years in Salesforce consulting (Service Cloud focus).
  • Salesforce Administrator and Service Cloud Consultant certified.
  • Proven Service Cloud Voice implementation experience.
  • 1+ full lifecycle Amazon Connect CTI Adapter implementation.
  • Hands-on AWS Lambda and Salesforce integration experience.
  • Strong knowledge of Open CTI customization.
  • Excellent client engagement, problem-solving, and stakeholder management.

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