
Client Relationship Director
5 days ago
We are seeking a Client Servicing Manager with expertise in agency sales and account management to build and maintain strong client relationships, ensuring smooth campaign execution and driving revenue growth through upselling and cross-selling opportunities.
Key Responsibilities:- Act as the primary point of contact between the agency and clients, ensuring seamless communication.
- Understand client business objectives and translate them into effective marketing/advertising strategies.
- Manage end-to-end client servicing including campaign briefings, execution, reporting, and performance reviews.
- Collaborate with internal teams (media, creative, strategy, and operations) to deliver high-quality campaigns on time.
- Maintain strong relationships with existing clients while identifying opportunities for upselling and cross-selling.
- Support new business development by participating in pitches, proposal creation, and presentations.
- Ensure timely collection of payments and manage account profitability.
- Stay updated on industry trends, competitor activities, and digital/advertising innovations to provide strategic recommendations.
- Bachelor's degree in Marketing, Business, Communications, or related field.
- 2–5 years of experience in client servicing/account management with an advertising/creative/digital agency.
- Must have hands-on agency sales/business development experience.
- Strong communication, presentation, and negotiation skills.
- Ability to manage multiple clients and projects simultaneously under tight deadlines.
- Strong understanding of digital marketing, advertising campaigns, and media planning.
- Excellent relationship-building and problem-solving skills.
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Director of Marketing and Client Engagement
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