Regional Growth Leader

Role Description:

We are seeking an experienced and visionary Area Business Manager to drive business growth, operational excellence, and team development across a cluster of retail outlets within a designated region. This role demands a blend of strategic planning, hands-on execution, and strong people management skills to achieve ambitious sales and profitability targets.

Key Responsibilities & Accountabilities:

• Financial Performance Management: Maximize the profitability of the assigned stores by closely working with the business team to hit revenue and cost targets. Drive in-store sales through enhanced customer engagement and strategically manage operational costs.
• Change Leadership: Spearhead and implement business strategic initiatives and change programs within your area, ensuring smooth transitions and team adoption of new processes, technologies, and customer engagement strategies related to our holistic health approach.
• Team Development: Recruiting, developing, motivating, and retaining high-performing store teams. Foster a positive, collaborative, and engaging work environment that encourages growth and reduces attrition, with a focus on deep product and solution knowledge.
• Customer Experience: Ensure the delivery of an unparalleled customer experience across all stores, focusing on educating customers about our personalized plans and driving strong customer engagement and retention that translates into increased online sales and brand advocacy for our health solutions.
• Performance Analysis: Analyze key performance indicators (KPIs) and operational data for your area, generating comprehensive reports, and providing actionable insights and recommendations to the business team, specifically relating to in-store customer journey, Hair Test conversions, and Hair Coach interactions.
• Operational Excellence: Ensure strict adherence to all Standard Operating Procedures (SOPs) provided by the business team, maintaining consistent brand standards, visual merchandising guidelines, and operational efficiency that reflect our scientific and holistic approach.
• Strategic Collaboration: Work closely with the business team to implement national strategies at a local level, providing valuable market feedback and contributing to the continuous evolution of our retail model for personalized health solutions.
• Market Intelligence: Stay informed about local market trends in health, wellness, and hair care, competitor activities, and customer feedback to inform regional strategies and contribute to broader business development for our health solutions.
• Audit Management: Be accountable for the successful execution of all internal and external audits within the area, including pre-audit preparation, active participation during the audit process, and diligent follow-up on all audit findings and recommendations to ensure timely closure.

Required Skills & Qualifications:

• Bachelor's degree in Business Administration, Retail Management, Marketing, or a related field (preferred). A background in wellness, healthcare, or integrated solutions is a plus.
• 7-8 years of experience with Bachelor's Degree or 2-3 years of experience with Master's Degree from Tier 1/Tier 2 MBA college.
• Proven track record in managing Store level P&L and driving financial results.
• Demonstrated experience in leading and successfully implementing change management initiatives.
• Strong analytical skills with the ability to interpret data and generate actionable insights.
• Exceptional leadership, team-building, and interpersonal communication skills.
• Ability to inspire, motivate, and develop a high-performing team, with an emphasis on customer education and personalized solutions.
• Strong organizational skills and attention to detail, with a commitment to operational excellence.
• Proficiency in retail management software and reporting tools.
• Willingness to travel regularly within the assigned area.

Benefits

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

Others

This role offers a unique opportunity to make a real impact in the lives of our customers and contribute to the success of our organization.