Regional Service Manager
1 month ago
About the Role:
We are seeking a seasoned Regional Service Manager to oversee customer service operations for the West region in India. The ideal candidate will have a strong technical background in smartphones and IoT devices, as well as excellent leadership and communication skills.
Key Responsibilities:
- Manage and develop service strategies to ensure timely and efficient resolution of customer issues and inquiries.
- Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions as needed.
- Build strong relationships with sales and service partners, vendors, and internal stakeholders to ensure seamless service delivery.
- Provide technical support and guidance to service technicians and customer support teams as needed.
- Collaborate with the sales team to identify service upselling and cross-selling opportunities.
Requirements:
- Bachelor's degree or diploma in Business Administration, Engineering, or related field.
- Minimum of 08 years of experience in service management, preferably in the consumer electronics or telecommunications industry.
- Strong technical expertise in smartphones and IoT devices, including knowledge of hardware, software, and troubleshooting techniques.
- Proven leadership skills with the ability to motivate and inspire cross-functional teams.
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.
About Nothing:
Nothing is a global technology company that is building a world where tech is fun again. We're a team of creative and curious individuals who are passionate about bringing joy to people's lives through our products and services.
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