Regional Service Manager

1 month ago


Kolkata, West Bengal, India Nothing Full time

About the Role:

We are seeking a seasoned Regional Service Manager to oversee customer service operations for the West region in India. The ideal candidate will have a strong technical background in smartphones and IoT devices, as well as excellent leadership and communication skills.

Key Responsibilities:

  • Manage and develop service strategies to ensure timely and efficient resolution of customer issues and inquiries.
  • Monitor service metrics and KPIs to identify areas for improvement and implement corrective actions as needed.
  • Build strong relationships with sales and service partners, vendors, and internal stakeholders to ensure seamless service delivery.
  • Provide technical support and guidance to service technicians and customer support teams as needed.
  • Collaborate with the sales team to identify service upselling and cross-selling opportunities.

Requirements:

  • Bachelor's degree or diploma in Business Administration, Engineering, or related field.
  • Minimum of 08 years of experience in service management, preferably in the consumer electronics or telecommunications industry.
  • Strong technical expertise in smartphones and IoT devices, including knowledge of hardware, software, and troubleshooting techniques.
  • Proven leadership skills with the ability to motivate and inspire cross-functional teams.
  • Excellent communication and interpersonal skills, with the ability to build rapport with customers and stakeholders at all levels.

About Nothing:

Nothing is a global technology company that is building a world where tech is fun again. We're a team of creative and curious individuals who are passionate about bringing joy to people's lives through our products and services.



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