
Quality Assurance Manager
4 days ago
We're seeking a highly skilled Process Improvement Specialist to help us refine our operations as we grow. You'll be responsible for ensuring that client interactions consistently meet high standards and identify areas for improvement.
Key Responsibilities:- Evaluate and track Key Performance Indicators (KPIs) for client interactions.
- Audit business processes and develop guidelines for seamless operations.
- Ensure consistency, professionalism, and consideration in all customer interactions.
- Collaborate with teams to enhance systems and improve workflow.
- Identify gaps and suggest improvements to ensure smooth operations.
- Minimum 3 years of relevant work experience in operations, quality control, or similar roles.
- Experience with systems, processes, and measurable impact.
- Attention to detail and commitment to doing things properly.
- Desire to improve experiences for both clients and teams.
- Strong communication and teamwork skills, with a genuine care for people.
Your work will directly impact how thousands of people interact with our organization. If you enjoy solving problems, improving processes, and making things better for everyone involved, this role is for you.
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