Insurance Operations Quality Assurance Manager

4 days ago

Thoothukudi, Tamil Nadu, India beBeeAuditor Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
Lead Auditor and Quality Control Specialist

Job Summary:

We seek an experienced Lead Auditor and Quality Control Specialist to join our team in India.

The successful candidate will be part of a specialized quality team, responsible for performing deep-dive audits, identifying risk trends, driving process integrity, and offering actionable insights to business stakeholders and BPO partners.

Key Responsibilities:
  • Conduct monthly quality reviews/audits on stipulated timeframes while complying with process SOPs and GRS QA Framework & guidelines.
  • Validate data accuracy, completeness, and alignment with business and regulatory standards.
  • Analyze error trends, identify root causes, and suggest corrective actions or process improvements.
  • Document QA findings and maintain accurate quality logs and reports.
  • Provide timely feedback to BPO vendor partner teams and support capability uplift.
  • Participate in calibration sessions with onshore counterparts and BPO QA teams.
  • Act as a subject matter expert (SME) on underwriting procedures, business rules, and quality governance.
  • Provide support in creating and maintaining QA calibration guides for all existing processes and new transition processes.
Qualifications & Experience:
  • Bachelor's degree in commerce, Business Administration, or a related field.
  • 5 –8 years of experience in P&C insurance operations, with a strong focus on underwriting for European and/or London markets.
  • Minimum 2+ years of audit, quality assurance, or process excellence experience, preferably in a BPO or shared service environment.

Required Skills:

  • High attention to detail and accuracy.
  • Ability to interpret and apply underwriting guidelines, documentation, and identify control gaps.
  • Strong communication and stakeholder management skills across geographies and teams.
  • Working knowledge of policy administration systems, workflow tools, and audit platforms.
  • Proven ability to work independently and manage multiple audits with tight timelines.
  • Comfortable working in a dynamic, evolving environment with matrixed teams.
  • Strong analytical and problem-solving skills.
  • Proficiency in MS Excel and reporting tools.

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