
Retail Store Leader
21 hours ago
About This Role
The Store Manager plays a pivotal role in ensuring the successful operation of a retail store, guaranteeing exceptional customer experiences.
Main Responsibilities:
- Store Operations:
- Manage daily store operations in line with predefined protocols while maintaining a consistent look and feel.
- Monitor inventory levels, conduct regular stock checks, and coordinate with suppliers for optimal product availability.
- Oversee visual merchandising efforts to ensure appealing product displays and on-brand store layouts.
- Effectively track transactions and budgets to meet financial targets.
- Implement security measures and loss prevention strategies to safeguard inventory and assets.
- Customer Experience:
- Implement processes to enhance the overall customer experience, customer satisfaction, and issue resolution.
- Ensure an outstanding in-store customer experience by providing product knowledge, assistance, and issue resolution, fostering customer loyalty.
- Establish key performance indicators (KPIs) to monitor and evaluate store operations, providing regular reports to senior management.
- People Management:
- Lead retail staff, providing guidance, coaching, and performance feedback to ensure high-level customer service and sales effectiveness.
- Develop training programs as required for team member development on product knowledge, sales techniques, and best practices.
- Collaborate with central functions to ensure alignment with company policies and maintain integration of in-store and online operations.
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