Store Manager

3 weeks ago

Nagpur, Maharashtra, India Reliance Retail Full time

Job PurposeManages the Store P L and driving sales through efficient store operations customer service delivery motivation and retention of store personnel and adherence to company norms Education QualificationsGraduation Post GraduationKey Responsibilities Set store sales plans and quotas aligned with business objectives Maintain Gross Margin SOH Segment Brand mix Discount management and other metrics as per business strategy Implement production productivity quality and customer service standards Recommend product lines and ensure appropriate merchandise mix Drive sales margin shrink control inventory management and cost optimization Manage commercials and statutory compliance Manage performance and foster teamwork among store staff Identify and develop talent for critical positions Address customer feedback to improve service and processes Stay updated on competition and manage customer escalations Drive local events and promotions as per marketing calendar Promote a Customer Obsessed Culture to prioritize customer centricity Key Performance Indicators Business Management Gross Margin SOH Segment Brand mix Discount Management Brand share Finance - Paper card VM Implementation Achieve Nos- TGT Vs Ach RCP Attachment EOL Customer Experience - VOC - Participation score SQA complaints Loyalty cards People Management Business Acumen - profitability Competition Jio Business - Activations Recharges CAF Rejections Job Requirements1 Functional Competencies Operational Effectiveness Finance Management Analysis and Problem Solving Results Orientation 2 Behavioral Competencies Self Development Emotional Intelligence Customer Service Orientation People Management Communication Teamwork and Collaboration

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