Senior Infrastructure Services Engineer

2 weeks ago

Alwar, Rajasthan, India beBeeTechnical Full time ₹ 15,00,000 - ₹ 25,00,000
Job Title:

Lead Technology Specialist

Benefits:
  • Candidate will have opportunity to work in distributed and international environment.
  • Successful candidate will have the chance to contribute to CMDB Technical Analyst role for a prestigious company.

Required Skills and Qualifications:
  • Overall Experience of 8-10 years relevant experience in an IT Industry.
  • 5 years' ServiceNow experience with a focus on IT Service Management (ITSM)
  • Strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module
  • Experience defining, documenting, and implementing CMDB governance processes and procedures
  • Experience managing CI data in a ServiceNow CMDB
  • Experience creating CI Data Health reports, identifying, and resolving CI data gaps to maintain CI data integrity
  • Collaborating with stakeholders to identify and implement improvements to the CMDB
  • Excellent communication and collaboration skills
  • ITIL certified and Strong experience of ITIL processes

Job Description:

CMDB Technical Analyst will be part of the Information Management function. The CMDB Technical Analyst is responsible for administering and executing the configuration management changes, ensuring CMDB data integrity & robustness. This role works closely with the IT ServiceNow System Admin and all process owners within IT. In addition, the consultant should be experienced in stakeholder management to gather, analyse and launch requirements related to ITSM, ITOM and CMDB/Asset areas. The consultant will work in an international, distributed and multi-functional team; using an agile mindset and methodology. The ideal candidate should possess strong technical expertise in external data source integrations, ITOM discovery, OT Module and along with a solid understanding of SAM Module.

Key Responsibilities:
  • Maintaining the accuracy and completeness of CMDB data by identifying and resolving data inconsistencies
  • Establishing relationships between CIs to accurately reflect dependencies within the IT infrastructure
  • Performing data cleansing and deduplication activities
  • Manage the CMDB module, improving data representation accuracy
  • Develop and track key performance indicators for CMDB health
  • Configuring and managing data discovery tools to automatically populate the CMDB with information from various IT systems
  • Integrating CMDB data with other ServiceNow modules like Incident Management, Problem Management, and Change Management
  • Mapping data from external systems to the CMDB schema

Collaboration and Support:
  • Working with IT teams to ensure accurate and timely updates to the CMDB
  • Strong alignment with architect and engineering teams on delivery standards
  • Provide training on ITOM discovery, OT Module and SAM best practices
  • Collaborating with stakeholders to identify and implement CMDB and ITOM improvements

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