BPO Team Lead

7 days ago

Mumbai Mumbai City Navi Mumbai, India beBeeOperations Full time US$ 60,000 - US$ 1,20,000

We are seeking an accomplished operations leader to spearhead our BPO team in India. The ideal candidate will have a proven track record of managing high-performing teams, driving operational efficiency, and delivering exceptional client satisfaction.

Key Responsibilities
  • Oversee daily BPO team operations to ensure seamless execution and productivity.
  • Develop and implement strategic plans to enhance service delivery and drive business growth.
  • Monitor performance metrics, identify areas for improvement, and implement corrective actions as necessary.
  • Foster strong relationships with clients and ensure their needs are met through excellent customer service.
  • Mentor, train, and develop team members to boost their skills and performance.
  • Ensure compliance with industry regulations and company policies.
Skill Requirements
  • Minimum 8-13 years of experience in BPO operations or related field.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in data analysis and performance metrics.
  • Familiarity with process improvement methodologies (e.g., Six Sigma, Lean).
  • Ability to manage multiple projects and priorities effectively.

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Cyfuture Full time

    Job Title: Team Lead/ Assistant Manager / Manager – BPO Hiring (Domestic Process - Govt Project) Department: Human Resources Experience: 5 to 7 Years in Bulk Hiring for Domestic BPO Location: Navi Mumbai, Mahape Company: Cyfuture India Pvt. Ltd. Employment Type: Full-time About Cyfuture India Pvt. Ltd.: Cyfuture is a leading IT and BPO services provider,...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Cyfuture Full time

    Job Title: Team Lead/ Assistant Manager / Manager – BPO Hiring (Domestic Process - Govt Project)Department: Human ResourcesExperience: 5 to 7 Years in Bulk Hiring for Domestic BPOLocation: Navi Mumbai, MahapeCompany: Cyfuture India Pvt. Ltd.Employment Type: Full-timeAbout Cyfuture India Pvt. Ltd.:Cyfuture is a leading IT and BPO services provider, offering...

  • Team Lead

    1 day ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Insurance Sales Team LeaderLocation: GhansoliExperience: Minimum 1 year as a Team Leader in BPO/Call CentreIndustry: BPO / Outbound SalesEmployment Type: Full TimeRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide feedback, and drive performance improvements.Guide team...

  • Senior Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Growwnow Hr Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Senior Team Leader at ICICI Lombard, Vashi. Lead inbound voice process, manage KPIs & team performance, ensure compliance, and drive customer service excellence. 4–6 yrs BPO exp. required.

  • Cyfuture - Team Lead - Human Resources - BPO Hiring

    2 weeks ago

    Mumbai, Maharashtra, India CYFUTURE Full time

    About the jobJob Title: Team Lead/ Assistant Manager / Manager BPO Hiring (Domestic Process - Govt Project)Department: Human ResourcesExperience: 5 to 7 Years in Bulk Hiring for Domestic BPOLocation: Navi Mumbai, MahapeCompany: Cyfuture India Pvt. Ltd.Employment Type: Full-timeAbout Cyfuture India Pvt. Ltd.:Cyfuture is a leading IT and BPO services provider,...

  • Team Lead

    2 weeks ago

    Navi Mumbai, Maharashtra, India Tech Mahindra Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Looking for Immediate Joiners-Team Leader Mapping OperationsJob Title: Team Lead Mapping OperationsBand: U3Location: Navi Mumbai (Marol and Airoli)Notice period: Immediate to 30 daysExperience: overall 3+ years and 1 years as Team LeadJob SummaryThe Team Lead in an Insurance BPO process is responsible for managing a team of customer service or claims...

  • Team Lead

    4 weeks ago

    Mumbai, Maharashtra, India Career Guideline Full time

    Job Title: Team Leader – Customer Service (BPO)Location: MumbaiSalary: Up to ₹7 LPAShift: 24/7 rotational shiftsAbout the Role:We are seeking an experienced Team Leader – Customer Service to manage and guide a high-performing team in a fast-paced BPO environment. The ideal candidate will have strong leadership skills, proven team management experience,...

  • Team Lead

    1 day ago

    Navi Mumbai, Maharashtra, India Hexaware Technologies Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Job Title: Team LeadLocation: GhansoliExperience: Overall 5 years and minimum 18 months experience as a Team Leader in BPO/Call CentreIndustry: Customer Service - InboundEmployment Type: 6 days working 1 rotational week offRoles and Responsibilities:Lead and motivate a high-performing sales voice team to achieve targets.Monitor team metrics, provide...

  • Team Lead

    2 weeks ago

    Mumbai, Maharashtra, India Datagain Full time US$ 30,000 - US$ 60,000 per year

    Job descriptionTeam LeadNumber of opening: 1Experience: 3-6 yearsBudgeted Salary (PM): 30000Product: BPOSub Product: Data ExtractionJob Category: Data ExtractionJob Type: Full TimeJob Location: Mumbai

  • BPO - Talent Acquisition Manager

    3 days ago

    Navi Mumbai, India Cyfuture Full time

    Job Title: Team Lead/ Assistant Manager / Manager – BPO Hiring (Domestic Process - Govt Project)Department: Human ResourcesExperience: 4 to 8 Years in Bulk Hiring for Domestic BPOLocation: Navi Mumbai, MahapeCompany: Cyfuture India Pvt. Ltd.Employment Type: Full-timeAbout Cyfuture India Pvt. Ltd.:Cyfuture is a leading IT and BPO services provider,...