BPO Team Lead

6 days ago

Mumbai Mumbai City Navi Mumbai, India beBeeOperations Full time US$ 60,000 - US$ 1,20,000

We are seeking an accomplished operations leader to spearhead our BPO team in India. The ideal candidate will have a proven track record of managing high-performing teams, driving operational efficiency, and delivering exceptional client satisfaction.

Key Responsibilities
  • Oversee daily BPO team operations to ensure seamless execution and productivity.
  • Develop and implement strategic plans to enhance service delivery and drive business growth.
  • Monitor performance metrics, identify areas for improvement, and implement corrective actions as necessary.
  • Foster strong relationships with clients and ensure their needs are met through excellent customer service.
  • Mentor, train, and develop team members to boost their skills and performance.
  • Ensure compliance with industry regulations and company policies.
Skill Requirements
  • Minimum 8-13 years of experience in BPO operations or related field.
  • Strong leadership and team management abilities.
  • Excellent communication and interpersonal skills.
  • Proficiency in data analysis and performance metrics.
  • Familiarity with process improvement methodologies (e.g., Six Sigma, Lean).
  • Ability to manage multiple projects and priorities effectively.

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