Customer-facing Technical Support Specialist

7 days ago


Erode, Tamil Nadu, India beBeeTechnical Full time US$ 1,20,000 - US$ 1,50,000
Job Overview

We are seeking a highly skilled and motivated Technical Support Engineer to join our team.


Key Responsibilities
  • Provide technical support to customers and partners via various communication channels, including phone, email, and in-person visits.
  • Configure, troubleshoot, and provide best practices to customers to ensure timely resolution of their complex post-sales concerns.
  • Manage support cases effectively to ensure timely resolution and follow-up with customers.
  • Isolate faults and perform root cause analysis for technical issues to identify areas for improvement.
  • Publish technical support bulletins and documentation in the knowledge base to assist customers and partners.
  • Review and revise technical documentation for training materials and other resources to ensure accuracy and relevance.
  • Travel to customer sites as needed to expedite critical issue resolution and provide on-site support.
  • Provide on-call support 24/7 as needed to ensure uninterrupted service delivery.


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