Enterprise Software Support Specialist

3 days ago

Kozhikode, Kerala, India beBeeTechnical Full time ₹ 9,00,000 - ₹ 12,00,000

This role offers a unique opportunity to leverage your technical expertise and provide exceptional support for Microsoft 365 product applications at a Level 2 skillset.

About the Job:

As a MS Office support engineer, you will be working closely with the Productivity Tools team to deliver high-quality support services for enterprise Windows, Mac and iOS environments as well as the MS Office 365 applications that reside on those platforms.

Key Responsibilities:
  • Perform Level 2 application support and incident management for enterprise environments.
  • Provide technical expertise and excellent support for Microsoft 365 product applications at a Level 2 skillset.
  • Work closely with Level 1/1.5 support teams and escalate complex issues to Level 3 engineers or vendors as needed.
Requirements:
  • Bachelor's / Master's degree in computer science engineering/technology)
  • Technical certifications would be an added advantage.
  • A strong background in troubleshooting enterprise Windows, Mac and iOS environments as well as MS Office 365 applications is essential.
  • Proficient in troubleshooting and resolving issues related to crashes, performance, installation, data loss, features, licensing, and deployment of Office applications within enterprise environments.
  • Expertise in supporting Outlook and native email clients, with deep knowledge of delegation, shared mailbox access, PST migrations, online archives, and related enterprise environment issues.

This is a challenging role that requires a strong analytical and troubleshooting skills, detail-oriented, and quality-minded individual who can work independently as well as part of a virtual, geographically dispersed team bringing a sense of urgency to tasks at hand.

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