Enterprise Software Leader

19 hours ago

Kozhikode, Kerala, India beBeeDirector Full time ₹ 3,50,00,000 - ₹ 4,00,00,000

The Director of Enterprise Software Support plays a pivotal role in leading and overseeing post-implementation customer support activities within the software industry.

Job Description
  • Lead and manage application support teams, ensuring effective execution of projects.
  • Develop strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Identify and report product defects, collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.


Required Skills and Qualifications
  • 10 years of experience in IT company, well-versed in Microsoft Tech Stack and cloud environment.
  • Experience in L3 support to enterprise clients such as banks.
  • Bachelor's or Master's degree in Computer Science.
  • Banking experience is an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be advantageous.
Benefits
  • Performance-linked bonus.
  • Comprehensive benefits package, including remote work support, health insurance, and online psychological support.
  • Birthday leave.
  • Global impact and cutting-edge tech.
  • Opportunities for skill development through VeriPark Academy.
  • Diverse and vibrant community.
About Us

We are a global technology company with expertise in the Financial Services industry. Our mission is to enable financial institutions to become digital leaders by delivering world-class customer journeys in digital and assisted channels.

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