
System Support Specialist
18 hours ago
Job Title: System Support Specialist
Key Responsibilities:- To resolve, maintain and manage client software, hardware or network issues based on service requests.
- Troubleshoot and resolve hardware/software issues within set Service Level Agreements (SLAs).
- Perform root cause analysis and implement long-term solutions.
- Maintain systems, perform backups, and ensure infrastructure stability.
- Collaborate with cross-functional teams for complex issues and coordinate resolutions.
Technical Expertise Required:
- Advanced knowledge of systems, servers and networking.
- Strong problem-solving skills to execute effective and timely solutions.
- Ability to work across teams for resolution excellence.
- 100% SLA adherence.
- Zero escalations and consistent client satisfaction.
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