Chief Crisis Manager

4 days ago


Bengaluru, Karnataka, India beBeeLeadership Full time
Lead Incident Management and Operational Resilience

As an Executive Director, you will lead with ownership and precision in the APAC Global Command Centre. Your focus will be on incident management and operational resilience to enhance resiliency plans and minimize business disruptions.

Job Responsibilities:

  • Lead Regional Teams
  • Represent the centre in APAC crisis management committees and forums
  • Orchestrate Incident Resolution
  • Act as the voice of the Global Command Centre during high-profile incidents and ensure continuous improvement from incident learnings
  • Develop Global Talent
  • Lead people development practices across the region
  • Business Response Coordination
  • Collaborate with Technology, vendors, and stakeholders to assess severity and scope of events
  • Executive Communication
  • Issue executive communication to senior stakeholders and operating committee members
  • Policies and Procedures
  • Develop policies, procedures, and performance standards aligned with regulatory and control standards
  • Team Engagement
  • Contribute to an inclusive culture, enhance team member engagement, and mentor diverse talent
  • Metrics and Reporting
  • Produce metrics and reporting strategies for stakeholder meetings and build relationships across teams and business lines
  • Global Operations
  • Operate in a follow-the-sun model with NA, EMEA, and APAC regions

Required Skills and Qualifications:

  • Strong leadership experience in incident management and remediation with a solid record of career growth
  • Strategic thinker with strong technical skills, creative problem-solving, and diplomacy skills to influence cross-organizationally
  • Excellent and effective communication and presentation skills with an eye for detail

Preferred Skills and Qualifications:

  • Bachelors Degree in a Relevant Field
  • Proficiency in metrics design tools like Excel, Tableau, and Alteryx

Benefits:

  • Full Time, Permanent Role
  • Role Category: Business Intelligence & Analytics
  • Education: UG - Any Graduate, PG - Any Postgraduate

Others:

  • Industry Type: Financial Services
  • Department: Data Science & Analytics

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