
Silver Jewelry Brand Customer Support Representative
3 days ago
We are a fast-growing silver jewelry brand redefining how modern India wears and gifts jewelry.
About the Role:- Our Customer Support Executive will make confirmation calls for address verification on orders, manage end-to-end customer support, handle returns and exchanges, collect customer insights and feedback to improve products and packaging, maintain accurate records of interactions and follow up with customers until resolution, collaborate with operations and marketing teams for smooth order fulfillment and delightful customer journey, and proactively spot patterns in customer queries and suggest improvements.
- At least 1 year of experience in customer support, preferably in D2C/e-commerce.
- Excellent communication skills in English and Hindi.
- Strong problem-solving skills and ability to handle tough situations calmly.
- Highly active, energetic, and empathetic, with a customer-first attitude.
- Comfortable working with phone support, WhatsApp Business, email, and CRM tools.
- Prompt availability to work at our office.
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