
Luxury Client Experience Manager
3 days ago
About Us: Shobha Shringar Jewellers is a luxury jewelry brand known for its exquisite craftsmanship and timeless elegance. With a legacy of over 40 years, we blend tradition with contemporary artistry, offering finely crafted pieces that celebrate heritage and sophistication.
Working model: Onsite
Location: Walkeshwar, Mumbai
Days: Monday - Saturday
Timings: 10:30am - 7:30pm
Experience: 2-4 years
We're seeking a proactive and detail-oriented Customer Relationship Executive to manage client relationships and ensure an exceptional experience for our luxury clientele.
Key Responsibilities:- Manage client interactions via calls, WhatsApp, email, and in-person communication.
- Provide timely, professional, and solution-oriented responses.
- Maintain customer records, order details, and communication logs accurately.
This role requires strong organizational skills, attention to detail, and effective communication.
Requirements:- Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
- Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
- Attributes: Customer-focused, organized, proactive, and solution-driven.
We offer a collaborative and growth-oriented environment where you can grow professionally and personally.
Benefits:- Work with a prestigious luxury jewelry brand and high-value clientele.
- Contribute to enhancing customer journeys and loyalty programs.
- Growth opportunities in a dynamic and supportive team.
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