
Customer Service Specialist
6 days ago
We are seeking a skilled Customer Service Representative to join our team.
Key Responsibilities:- Respond to customer inquiries and resolve issues in a timely and professional manner.
- Process and manage customer orders via an e-commerce platform.
- Track and update order status, shipping details, and returns/refunds as necessary.
- Collaborate with internal teams for efficient order fulfillment.
- Maintain accurate records of customer interactions and transactions.
- Provide constructive feedback to improve customer service processes.
- Foster long-term relationships with customers to ensure high satisfaction levels.
- At least 1 year of experience in customer-facing roles or call handling (e-commerce experience preferred).
- Familiarity with e-commerce platforms is essential.
- Excellent verbal and written communication skills, including proficiency in Hindi and English.
- Strong problem-solving abilities and a customer-centric approach.
- Basic computer literacy, including MS Office, Email, and CRM tools.
- Ability to multitask and thrive in a fast-paced environment.
- Graduate or Diploma in any field.
- Additional training in customer service is highly beneficial.
Our organization specializes in the online sales of Ayurvedic products. We prioritize exceptional customer service and aim to build lasting relationships with our clients.
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