Voice Process Support Professional

2 days ago

Mangalore, Karnataka, India beBeeService Full time ₹ 5,00,000 - ₹ 10,00,000
Customer Service Associate

We are seeking a highly skilled and experienced Customer Service Associate to support our US-based clients.

This is a unique opportunity for a professional with excellent communication skills, experience in international voice processes, and the ability to handle high-pressure customer interactions with professionalism.

The ideal candidate should have:

  • 2-4 years of experience in US voice process/customer support
  • Excellent verbal communication skills in English (mandatory)
  • Familiarity with CRM tools and call center software
  • Ability to work night shifts and meet performance metrics

The successful candidate will be responsible for:

  • Handling inbound and outbound customer calls from US clients
  • Resolving queries related to products, services, billing, or technical issues
  • Maintaining accurate records of customer interactions and follow-up actions
  • Ensuring high levels of customer satisfaction through prompt and efficient service
  • Adhering to process workflows, scripts, and quality standards

This role offers:

  • Competitive salary and performance incentives
  • Career advancement opportunities
  • One-Year retention bonus
  • Allowances

Bonus Attributes:

  • US accent experience supporting North American clients
  • Problem-solving attitude with the ability to think on your feet

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