Luxury Client Experience Manager

2 days ago


Chennai, Tamil Nadu, India beBeeCustomer Full time ₹ 4,00,000 - ₹ 8,00,000
About Us

We are a luxury jewelry brand renowned for our exquisite craftsmanship and timeless elegance.

Our team strives to deliver exceptional experiences for our high-value clientele.

  • Manage client interactions through various channels, including calls, email, and in-person communication.
  • Provide timely, professional, and solution-oriented responses that exceed customer expectations.
  • Maintain accurate records of customer interactions, order details, and communication logs.

Key Responsibilities:

  • Plan and execute targeted campaigns to drive customer retention.
  • Track and analyze customer interactions to identify trends and provide actionable insights.
  • Support process improvement initiatives by identifying recurring issues and implementing effective solutions.

What We're Looking For:

  • Experience: 2-4 years in CRM, luxury retail, or jewelry brands.
  • Skills & Tools: Proficiency in CRM tools, MS Office; strong communication and interpersonal skills.
  • Attributes: Customer-focused, organized, proactive, and solution-driven.

Why Choose This Opportunity?

  • Work with a prestigious luxury jewelry brand and high-value clientele.
  • Contribute to enhancing customer journeys and loyalty programs.
  • Grow in a professional, collaborative, and growth-oriented environment.


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