
Service Now Manager
3 days ago
We are seeking a skilled ServiceNow Lead and Admin to oversee the management and optimization of our ServiceNow platform.
The role involves leading system administration, platform upgrades, automation, catalog design, workflow optimization, and stakeholder engagement across various departments.
- Main Responsibilities:
- Manage configurations, catalog items, flows, and SLAs
- Lead KT sessions, audits, and configuration governance
- Drive automation, performance tracking, and cross-functional workflows
- Ensure audit readiness and support compliance efforts
- Coordinate with vendors and internal teams for roadmap planning
Requirements:
- 7+ years' experience with ServiceNow modules
- Expertise in Flow Designer, scripting, ACLs, and integration
- Strong experience with metrics, SLAs, upgrades, scoped apps, and data handling
Key Performance Indicators (KPIs):
- Audit readiness and compliance
- Automation success rates
- SLA adherence
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