Senior Contact Center Solutions Specialist

1 week ago

Pushkar, Rajasthan, India beBeeContactCenter Full time ₹ 18,00,000 - ₹ 25,00,000
Job Title:

Genesys Cloud Contact Center Engineer

We are seeking an experienced engineer to join our team.

  • Design and Engineering Functions:
    • Work with suppliers to establish and document standards and blueprints, supporting development and implementation activities to ensure new functionality aligns with standards and blueprints.
  • Operations and Maintenance:
    • Assist in management of operational run, enhancements, and platform changes, supporting operational functions including change, problem, and incident management.
  • Supplier Management:
    • Monitor and manage the delivery of services provided by suppliers to ensure they meet contractual obligations and performance standards.
  • Internal Stakeholder Engagement:
    • Support integrations, governance processes, and architecture/design, working closely with country representatives and product delivery managers.

Requirements:

  • 3-5 years of experience working with Genesys Cloud contact center solutions, including Genesys Cloud Architect, workforce engagement/management tools, digital channels, interaction analytics, and AI capabilities.
  • Genesys Certified Professional (GCP) or equivalent certifications are highly desirable.
  • Bachelor's degree in Computer Science, Information Technology, or a related field. Equivalent work experience may be considered.
  • Proven experience in designing and implementing contact center solutions.

Skills:

  • Genesys Cloud tools, including Architect, Genesys Cloud Agent Scripter, Genesys Cloud CLI.
  • Experience with JSON, RegEx, and restful API/web services.
  • Designing, creating, and managing table-driven and dynamic workflows.

  • Contact Center Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeCommunication Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Overview:We are seeking a skilled technical professional to support our contact center solutions and 3rd party call recording platforms.About the Role:The ideal candidate should have basic knowledge of Cisco ICM/CCMP/CVP/CUIC and troubleshooting skills, as well as experience with MACD creation in Cisco UCCE and IPT platforms.A clear understanding of VOIP...

  • Telecom Solutions Engineer

    2 weeks ago

    Pushkar, Rajasthan, India beBeeTechnical Full time ₹ 1,50,00,000 - ₹ 2,10,00,000

    Job Role: Telecom Solutions EngineerAs a key member of our team, you will play a pivotal role in enhancing customer interactions, streamlining operations, and leveraging technology to drive business success.Key Responsibilities:Collaborate with senior management to develop and execute strategies that align with organizational goals.Establish implementation...

  • Senior Technical Content Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeTechnicalContent Full time ₹ 25,00,000 - ₹ 30,00,000

    Job Title: Technical Content SpecialistWe are seeking an experienced technical content specialist to create and maintain high-quality documentation for our products. The ideal candidate will have a strong background in technical writing, preferably with experience in the networking, telecom, or contact center domains.The successful candidate will have a deep...

  • Cybersecurity Operations Center Specialist

    2 weeks ago

    Pushkar, Rajasthan, India beBeeSecurity Full time ₹ 9,87,654 - ₹ 12,34,567

    Job Summary:The SOC Security Specialist will be responsible for real-time threat detection and response. Key skills include monitoring security alerts, identifying potential threats, and advising clients on optimization of security operations center services.Key Responsibilities:Monitor and analyze security alerts to identify potential threatsCollaborate...

  • Senior Policy Center Software Developer Position Available

    1 week ago

    Pushkar, Rajasthan, India beBeeDevelopment Full time ₹ 15,00,000 - ₹ 24,90,000

    Guidewire Policy Center Developer RoleAbout the JobWe are seeking an experienced Guidewire Policy Center developer to join our team. The ideal candidate will have a strong background in Guidewire Policy Center Configuration and Integration, as well as hands-on experience working with GW Integration Gateway Frameworks.Main Responsibilities:Design, develop,...

  • Senior Telecom Operations Leader

    1 week ago

    Pushkar, Rajasthan, India beBeeLeadership Full time ₹ 20,00,000 - ₹ 25,00,000

    Telecom Leadership OpportunityThis is a dynamic role that involves leveraging technology to drive business success in the contact center industry.As a Telecom Manager, you will be responsible for developing technical expertise and problem-solving skills to succeed in this position.Collaborate with senior management to develop and execute strategies that...

  • Senior Claim Center Configuration Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeGuidewire Full time ₹ 10,00,000 - ₹ 15,00,000

    Job OverviewWe are seeking a seasoned expert to guide our clients through the configuration process of Guidewire's claim center. This role requires strong expertise in Guidewire configuration and claim center experience.ResponsibilitiesConfigure and implement Guidewire claim center componentsMaintain and enhance existing configurations to meet evolving...

  • Senior Customer Engagement Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeCustomer Full time ₹ 8,00,000 - ₹ 12,00,000

    Job Role: Customer Engagement SpecialistThis role is responsible for maintaining and updating records of customer interactions. You will be the primary point of contact for customers, handling complaints, providing solutions, and ensuring timely resolutions.Main Responsibilities:Maintain accurate records of customer interactions, including correspondence and...

  • Database Solutions Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeDatabase Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title:Database Solutions SpecialistAt our organization, we are seeking a skilled Database Solutions Specialist to join our team.

  • Guidewire Claim Center Specialist

    1 week ago

    Pushkar, Rajasthan, India beBeeGuidewire Full time ₹ 1,00,00,000 - ₹ 1,50,00,000

    Guidewire Claim Center DeveloperThis is a key role for configuring Guidewire Claim Center, creating and maintaining configuration artifacts, troubleshooting and resolving issues, collaborating with cross-functional teams, performing unit tests, and participating in code reviews.