Contact Center Specialist

Job Title:Genesys Cloud Contact Center EngineerWe are seeking an experienced engineer to join our team.Design and Engineering Functions:Work with suppliers to establish and document standards and blueprints, supporting development and implementation activities to ensure new functionality aligns with standards and blueprints.Operations and Maintenance:Assist...

Job Summary:The SOC Security Specialist will be responsible for real-time threat detection and response. Key skills include monitoring security alerts, identifying potential threats, and advising clients on optimization of security operations center services.Key Responsibilities:Monitor and analyze security alerts to identify potential threatsCollaborate...

Job Title: Technical Content SpecialistWe are seeking an experienced technical content specialist to create and maintain high-quality documentation for our products. The ideal candidate will have a strong background in technical writing, preferably with experience in the networking, telecom, or contact center domains.The successful candidate will have a deep...

Guidewire Claim Center DeveloperThis is a key role for configuring Guidewire Claim Center, creating and maintaining configuration artifacts, troubleshooting and resolving issues, collaborating with cross-functional teams, performing unit tests, and participating in code reviews.

Job OverviewWe are seeking a seasoned expert to guide our clients through the configuration process of Guidewire's claim center. This role requires strong expertise in Guidewire configuration and claim center experience.ResponsibilitiesConfigure and implement Guidewire claim center componentsMaintain and enhance existing configurations to meet evolving...

Guidewire Policy Center Developer RoleAbout the JobWe are seeking an experienced Guidewire Policy Center developer to join our team. The ideal candidate will have a strong background in Guidewire Policy Center Configuration and Integration, as well as hands-on experience working with GW Integration Gateway Frameworks.Main Responsibilities:Design, develop,...

Job Title: Policy Center SpecialistThis is a specialist role that involves configuration, development, and maintenance of the Policy Center application.Daily Tasks:Key Responsibilities:Analyzing business requirements to inform technical solutionsCreating and implementing technical configurations for the Policy Center applicationConducting unit tests to...

Job Title: Storage AdministratorDomain: Banking SectorEmployment Type: Full-Time, Permanent PositionLocation: Riyadh, Saudi Arabia (Sponsored Visa)Support Level: L2/L3 IMS SpecialistWe are seeking an experienced storage administrator with a strong background in ITIL processes and SAN/NAS/ECS management. The ideal candidate will have at least 3 years of...

As a Cloud Infrastructure Manager, you will be responsible for the day-to-day management and maintenance of our cloud infrastructure on Amazon Web Services (AWS). Your primary focus will be on ensuring the smooth operation of our contact center solution.Key Responsibilities:Manage and Maintain CCPUtilize the AWS Management Console to provision and manage the...

Telecom Leadership OpportunityThis is a dynamic role that involves leveraging technology to drive business success in the contact center industry.As a Telecom Manager, you will be responsible for developing technical expertise and problem-solving skills to succeed in this position.Collaborate with senior management to develop and execute strategies that...