Customer Service Representative
7 days ago
Role Description
Podar Education Network is a leading educational institution in India, offering various streams including CBSE, CISCE, IGCSE, and IB. We are seeking a Front Desk Representative to join our team at our Nanded location.
This is a full-time position requiring 1 to 3 years of work experience. The ideal candidate will be responsible for interacting with students, staff, and visitors, ensuring a positive environment at the front desk.
Key Responsibilities:
- Welcome and assist visitors by directing them to appropriate contacts or services.
- Manage incoming calls, answer inquiries, and redirect calls to relevant extensions as required.
- Maintain an organized and tidy reception area, ensuring brochures and promotional materials are readily available.
- Coordinate daily administrative tasks, including mail distribution, scheduling appointments, and managing deliveries.
- Collaborate with the internal team to ensure efficient operation and communication within the facility.
- Assist in student and parent inquiries, providing accurate information regarding the schools offerings and procedures.
- Monitor and maintain office supplies, ensuring availability of necessary materials at all times.
- Adhere to all safety and security protocols to ensure a safe environment for staff, students, and visitors.
Qualifications and Skills:
- Preferred female candidate with customer service skills to greet guests warmly and offer any assistance needed for a positive experience.
- Organization skills for maintaining schedules, filing, and ensuring the front desk area is orderly.
- Multitasking ability to manage multiple inquiries and tasks simultaneously without losing focus.
- Problem-solving skills to address queries and issues promptly and effectively.
- Excellent attention to detail to ensure accuracy in communication and documentation.
- Time management skills to prioritize tasks efficiently to meet all front desk responsibilities.
- Professionalism in representing Podar Education Network positively and adhering to company protocols.
- Must have strong communication skills to articulate information clearly to students, parents, and staff.
About Us:
Podar Education Network is a leading authority in the educational sector in India, with a strong foundation in traditional Indian values. We have 139 educational institutions and over 2,00,000 students across the nation.
What We Offer:
We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.
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