Customer Service Representative

7 days ago


Nanded, Maharashtra, India Podar Education Network Full time

Role Description


Podar Education Network is a leading educational institution in India, offering various streams including CBSE, CISCE, IGCSE, and IB. We are seeking a Front Desk Representative to join our team at our Nanded location.


This is a full-time position requiring 1 to 3 years of work experience. The ideal candidate will be responsible for interacting with students, staff, and visitors, ensuring a positive environment at the front desk.


Key Responsibilities:



  • Welcome and assist visitors by directing them to appropriate contacts or services.
  • Manage incoming calls, answer inquiries, and redirect calls to relevant extensions as required.
  • Maintain an organized and tidy reception area, ensuring brochures and promotional materials are readily available.
  • Coordinate daily administrative tasks, including mail distribution, scheduling appointments, and managing deliveries.
  • Collaborate with the internal team to ensure efficient operation and communication within the facility.
  • Assist in student and parent inquiries, providing accurate information regarding the schools offerings and procedures.
  • Monitor and maintain office supplies, ensuring availability of necessary materials at all times.
  • Adhere to all safety and security protocols to ensure a safe environment for staff, students, and visitors.

Qualifications and Skills:



  • Preferred female candidate with customer service skills to greet guests warmly and offer any assistance needed for a positive experience.
  • Organization skills for maintaining schedules, filing, and ensuring the front desk area is orderly.
  • Multitasking ability to manage multiple inquiries and tasks simultaneously without losing focus.
  • Problem-solving skills to address queries and issues promptly and effectively.
  • Excellent attention to detail to ensure accuracy in communication and documentation.
  • Time management skills to prioritize tasks efficiently to meet all front desk responsibilities.
  • Professionalism in representing Podar Education Network positively and adhering to company protocols.
  • Must have strong communication skills to articulate information clearly to students, parents, and staff.

About Us:


Podar Education Network is a leading authority in the educational sector in India, with a strong foundation in traditional Indian values. We have 139 educational institutions and over 2,00,000 students across the nation.


What We Offer:


We offer a dynamic and supportive work environment, opportunities for growth and development, and a competitive salary package.



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