Director of Application Operations
2 days ago
We are seeking a dynamic and experienced professional to lead the production management function. This role will oversee application engineering, production support, and incident/problem management while ensuring smooth operations across business-critical applications.
Key Responsibilities:
- End-to-End Production Ownership: Own and manage the production environment of enterprise applications with a focus on stability, performance, and scalability.
- Application Engineering Oversight: Collaborate with engineering teams to ensure high availability and reliability of applications. Drive continuous improvement, automation, and performance tuning.
- Production Support & Incident Management: Lead 24x7 production support operations. Define SLAs, drive root cause analysis (RCA), and ensure timely resolution of issues with minimal business disruption.
- Solutioning & Technical Leadership: Provide direction on technical solutions, architecture decisions, and process improvements. Evaluate and implement tools to enhance monitoring, alerting, and response mechanisms.
- Stakeholder Management: Build strong relationships with internal business units, clients, and external partners. Act as the single point of contact for production-related issues and communications.
- Cross-Functional Collaboration: Work closely with product managers, developers, QA, infrastructure, security, and compliance teams to align on priorities and ensure production readiness.
- Risk & Compliance: Ensure production environments adhere to all compliance, audit, and security standards. Mitigate operational risks through proactive monitoring and controls.
- Team Leadership: Manage and mentor a high-performing team of production engineers and support analysts. Foster a culture of accountability, agility, and continuous learning.
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Director of Event Operations
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Operations Director
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Director of Operational Efficiency
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Director of Operational Excellence
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Application Operations Specialist
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Logistics Operations Director
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