Experienced Escalation Specialist Wanted

1 day ago

Bengaluru, Karnataka, India beBeeEscalation Full time ₹ 25,00,000 - ₹ 50,00,000
Senior Escalation Resolution Specialist

The primary role of this position is to serve as a vital link between the customer and our organization. Effective communication, strong analytical skills, and an unwavering commitment to customer satisfaction are essential for resolving complex escalations.

Key Responsibilities:
  • Timely and thorough resolution of customer queries, complaints, and escalations
  • Ownership of assigned cases, ensuring issues are resolved to the customer's complete satisfaction
  • Collaboration with internal and external dependency teams, effectively interacting with management/leadership
  • Compilation of detailed reports (including executive summaries) on escalations/customer feedback for leadership/management
  • Provision of insightful customer feedback to internal teams, identifying areas for improvement
Requirements:

This role requires an individual with exceptional communication skills, a customer-centric mindset, and experience in handling complex escalated cases across various channels. The ideal candidate will be able to distill intricate information into actionable insights, convey them effectively to stakeholders, and drive meaningful change within our organization.

Strong analytical and problem-solving skills, combined with the ability to work collaboratively in a dynamic environment, are crucial for success in this position. A proven track record of delivering results-oriented solutions that meet or exceed customer expectations is also essential.

Benefits:

As a member of our team, you can expect a dynamic and supportive work environment, opportunities for growth and development, and a comprehensive benefits package designed to promote your overall well-being. We are committed to fostering a culture of continuous learning and innovation, where your contributions can make a tangible impact on our customers' lives.

We recognize that our employees are our greatest assets, and we strive to create an inclusive workplace that values diversity, promotes work-life balance, and supports your long-term career goals.

  • Customer Escalation Specialist

    21 hours ago

    Bengaluru, Karnataka, India beBeeescalation Full time ₹ 9,00,000 - ₹ 12,00,000

    Job Title: Customer Escalation SpecialistWe are seeking a highly experienced professional to join our team in Bengaluru. As a Customer Escalation Specialist, you will be responsible for resolving complex customer escalations, providing expert solutions, and ensuring high customer satisfaction.Main Responsibilities:Escalaion Resolution: Resolve complex...

  • Escalation Specialist

    5 days ago

    Bengaluru, Karnataka, India Dapedge Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Hiring Escalation Specialist with 1.5–2 yrs of relevant experience in customer escalations. Must have excellent communication in English, Hindi & Kannada. E-com background added advantage. Work from Office, 6 days working, immediate joiners only.

  • Escalations Specialist

    5 days ago

    Bengaluru, Karnataka, India Ather Energy Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You'll be our-Escalations SpecialistYou'll be based at-IBC Knowledge Park, Bengaluru/Ather Hosur Factory/Other city nameYou'll be aligned with-Customer Success ManagerYou'll be joining our-Escalations TeamRoles and ResponsibilitiesDe-escalation & Rapport Building – Effectively manage customer concerns, use appropriate retention strategies, and foster...

  • Escalation Specialist

    10 hours ago

    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Specialist

    11 hours ago

    Bengaluru, Karnataka, India Quantum Leap Learning Solutions Pvt Ltd Full time

    Job Title: Escalation SpecialistJob Type: Full-TimeLanguages: English and HindiAcademic Qualification: Any GraduateResponsibilities:Customer Escalation Handling: Effectively manage and resolve escalated customer issues related to refunds, disputes, and other concerns. Investigate and analyze the root causes of escalations to prevent recurrence.Refund...

  • Escalation Specialist

    2 days ago

    Bengaluru, Karnataka, India Wroots Global Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    We are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety,...

  • Escalation Specialist

    4 days ago

    Bengaluru, Karnataka, India Wakefit Innovations Ltd Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job briefWe are seeking an enthusiastic and energetic individual to handle the appalling customer experience and deliver a first class service to earn their loyalty back for our brand by ensuring customers get a timely, consistent and high-quality experience. This would be a fantastic defining opportunity for a person who enjoys a role filled with variety,...

  • Escalation Specialist

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...

  • Escalation Specialist

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONThe mission of Amazon Global Security Operations GSO is to mitigate security and operational risks to our associates physical assets and brand Global Security Operations Centre GSOC supports Amazon Worldwide Stores by providing 24 7 services including alarm monitoring and response incident triage and crisis management Amazon is hiring an...

  • 3 Days Left: Sr. Escalation Specialist, Brp Escalations

    6 days ago

    Bengaluru, Karnataka, India Amazon Full time

    DESCRIPTIONWe are looking for an experienced fraud investigator with analytical skills to become a member of our investigations team in Bangalore This position will report to Escalations Manager in Buyer Risk Prevention BRP team Our mission in BRP is to make Amazon the safest and most trusted place on Earth by protecting the innocent and deterring the...