
Senior Business Systems Officer
21 hours ago
As a senior officer in the IT department, you will be responsible for gathering and validating user requirements for SAP enhancements, reports, and additional developments. You will provide functional support in SAP SD, PP, MM module, with working knowledge of QM and FICO integration points. Your role will also involve ensuring effective handling of SAP Change Request life cycle – from requirement gathering, testing in DEV/Quality, to deployment in Production.
You will support SAP Master Data Management (MDM) uploads with accuracy and timeliness, and collaborate with SAP support partners for incident resolution, upgrades, and enhancements. Additionally, you will coordinate with functional leads to ensure smooth business process operations, perform Unit Testing / Integration Testing / UAT coordination before moving changes to production environment, and act as Project Coordinator for cross-functional SAP-related initiatives.
- Gather, validate, and document user requirements for SAP enhancements, reports, and additional developments.
- Provide functional support in SAP SD, PP, MM module, with working knowledge of QM and FICO integration points.
- Ensure effective handling of SAP Change Request life cycle – from requirement gathering, testing in DEV/Quality, to deployment in Production.
- Support SAP Master Data Management (MDM) uploads with accuracy and timeliness.
- Collaborate with SAP support partners for incident resolution, upgrades, and enhancements.
- Coordinate with functional leads (MM, QM, SD, PP, FICO, Finance, Logistics, Marketing, Projects) to ensure smooth business process operations.
- Perform Unit Testing / Integration Testing / UAT coordination before moving changes to production environment.
- Act as Project Coordinator for cross-functional SAP-related initiatives, ensuring timely execution and stakeholder alignment.
To be successful in this role, you should possess the following skills:
- Strong analytical and problem-solving skills with attention to detail.
- Excellent communication, stakeholder management, and end-user training skills.
- Ability to handle multiple priorities under strict timelines while ensuring compliance and quality.
- SAP certification(s) in MM / SD / PP / QM / FICO or S/4HANA preferred.
- Good understanding of inter-module integration and SAP landscape (DEV, QAS, PRD).
- Knowledge of GxP, GMP, Data Integrity, 21 CFR Part 11, EU Annex 11 compliance requirements.
- Hands-on experience with project coordination, testing (Unit, Integration, UAT), and documentation (SOPs, CRs, Test Scripts).
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